BLast Updated: January 30, 2026

Effective Date: January 30, 2026

BIG CONNECT Co., Ltd. (hereinafter referred to as “the Company”) establishes this Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information obtained through the Almond eSIM management service and related applications provided by the Company (hereinafter referred to as “the Service”).

The Company collects the following information to the extent necessary to provide the Service:

1.Account Information

・Name, email address, phone number, password, address, and other information entered by users in forms designated by the Company.

2.Payment Information

・Credit card information (card numbers and related details are managed by payment service providers and are not stored by the Company), PayPay payment information.

3.Device Information

・Device model, operating system version, language settings, eSIM compatibility, etc.

4.Communication Usage Information

・Data usage volume, usage time, plan usage history, account balance, etc.

5.Location Information

・May be used to estimate travel destinations or improve services.

6.Inquiry Information

・User inquiries and customer support interaction records.

7.Log Information

・IP addresses, access timestamps, application operation logs, crash logs, etc.

The Company uses the collected information for the following purposes:

1.Provision of the Service, user authentication, and management of plan purchases

2.Payment processing and prevention of fraudulent use

3.Maintenance and improvement of communication quality and system maintenance

4.Analysis of usage status and development of new features

5.Responding to user inquiries

6.Distribution of campaign information and service notifications with user consent

7.Compliance with laws and regulations and handling of disputes

The Company will not provide users’ personal information to third parties except in the following cases:

1.With the user’s consent

2.When required by laws or regulations

3.When cooperating with police or administrative authorities for investigation or prevention of fraudulent activities

4.When providing necessary information to subcontractors (telecommunication carriers, payment processors, server management companies, etc.)

In such cases, the Company will impose appropriate management and supervision on the subcontractors.

The Company implements appropriate security measures, including encryption, access control, and audits, to prevent leakage, loss, or damage of personal information.

Data may be transmitted to the following external services to the extent necessary for operating the Service:

1.Analytics services (for usage analysis)

2.Payment services (for payment processing)

3.Telecommunication carriers (for eSIM setup and communication services)

The transmitted data will not be used beyond the purposes stated in this Policy.

Users may request the following regarding their personal information:

1.Disclosure

2.Correction

3.Suspension of use

4.Deletion

To make such requests, please contact us using the information provided below.

The Company retains personal information only for the period necessary to achieve the purposes of use. After the retention period expires or the purposes are fulfilled, the information will be deleted or anonymized in an appropriate manner.

This does not apply where retention is required by applicable laws or regulations.

The Company may use cookies, application logs, and advertising identifiers (IDFA/AAID) to improve its services.

Users may restrict or disable these features through their device or operating system settings.

The Service is not intended for children under the age of 13 (or 16 in the European Economic Area (EEA)).

We do not knowingly collect personal information from children below the applicable age.

If we become aware that we have collected personal information from a child below the applicable age, we will promptly delete such information.

If you believe this may have occurred, please contact us at support@almondsim.com.

In order to provide the Service, we may transfer users’ personal information to Japan and to other countries or regions where we or our service providers are located.

Data protection laws in such countries or regions may differ from those in the user’s country of residence.

We will take appropriate safeguards in accordance with this Policy and applicable laws when transferring personal information internationally.

By using the Service, users are deemed to have consented to such international data transfers.

This application uses the following third-party services to provide and improve our services:

1.Tenjin (Advertising Attribution & Analytics)

・Data Collected: Advertising identifiers (iOS: IDFA / Android: GAID), app install data, purchase events

・Purpose: To measure advertising performance and optimize marketing strategies

・Privacy Policy: https://www.tenjin.com/privacy

2.Firebase Analytics (Google)

・Data Collected: App usage data, screen views, user behavior events, crash diagnostic information

・

・Purpose: To analyze user behavior, improve product experience, and diagnose technical issues

・

・Privacy Policy: https://firebase.google.com/support/privacy

This application uses advertising identifiers to measure advertising effectiveness. You may opt out of tracking:

・iOS Users: We request your permission before tracking (App Tracking Transparency).
You can change your authorization anytime via Settings > Privacy & Security > Tracking.

・Android Users: You can reset your advertising ID or opt out of personalized ads via Settings > Google > Ads.

Refusing tracking permission will not affect the core functionality of the app.

This application collects approximate location information (accuracy of about 1 km) to identify your country or region and recommend suitable data plans.

・We only collect country-level location data and do not collect or store precise location

・Location data is accessed only while the app is in the foreground

・No background location tracking is performed

・You may disable location permissions at any time in system settings without affecting core app functionality

You may request deletion of your account and all associated data via:

・In-app: Settings > Account Management > Delete Account

・Email: Send a deletion request to support@almondsim.com

Account deletion requests will be processed within 30 business days. The following data will be permanently deleted:

・Account information (email, nickname, etc.)

・User preference settings

・Analytics data associated with your account

Note: Transaction records may be retained for the period required by applicable laws.

AWe retain personal information only for as long as necessary to provide the Service and fulfill the purposes described in this Policy. Specifically:

・Account Information: Retained for 30 days after account deletion (for backup and recovery purposes)

・Transaction Records: Retained for 7 years in accordance with tax and commercial laws

・Communication and Support Records: Retained for 1 year for service improvement

・Access Logs: Retained for 6 months for security and fraud prevention

・Third-Party Service Data: Managed in accordance with each provider’s privacy policy

・Firebase Analytics: https://firebase.google.com/support/privacy

・Tenjin: https://www.tenjin.com/privacy

After the retention period expires, personal information will be securely deleted or anonymized.

If you reside in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

・Right to access your personal data

・Right to rectify inaccurate personal data

・Right to request deletion of your personal data

・Right to restrict processing

・Right to data portability

・Right to object to processing based on legitimate interests

・Right to withdraw consent at any time

To exercise these rights, please contact support@almondsim.com.

We will respond within 30 days in principle.

You also have the right to lodge a complaint with your local data protection authority.

Legal bases for processing personal data:

・Performance of a contract (provision of eSIM services)

・Legitimate interests (fraud prevention and service improvement)

・User consent (marketing communications)

・Legal obligations (tax and regulatory compliance)

If you are a resident of the State of California, you have the following rights under the California Consumer Privacy Act (CCPA):

・Right to know what personal information is collected, used, and shared

・Right to request deletion of personal information

・Right to opt out of the sale of personal information

・Right not to be discriminated against for exercising privacy rights

We do not sell personal information as defined under the CCPA.

To exercise your rights, please contact support@almondsim.com or use the in-app account deletion feature.

We may verify your identity before processing your request.

The Company may revise this Policy as necessary.

Revisions will be notified within the application or by other methods deemed appropriate by the Company.

For inquiries regarding this Privacy Policy, please contact us at:

・Email: support@almondsim.com

・Operator: BIG CONNECT Co., Ltd. (Almond eSIM)